Operations & Asset Management

We elevate our clients' properties to new heights through the preservation and continued enhancement of assets. By procuring FF&E and OS&E, conducting standards training, and identifying investment priorities, PTG Consulting provides our clients the elements needed to support optimal operations and asset management.

It is crucial that hotels and their teams deliver on their brand promise and execute on consistent brand standards uniquely at every touchpoint throughout the guest journey. We work with our clients to create a service delivery process for their team that is memorable and helps enhance the way they interact with guests every day.

Maintaining a strong team is crucial in managing operations. We conduct team evaluations and confidential assessments for our clients to ensure all team members are operating at their highest level. Acting as an HR liaison, we create or revise job descriptions and interview candidates.

By evaluating our clients’ cost, sales, and profitability, we are able to develop and manage a plan that optimizes their total revenue. Through this optimization, we can determine how to enhance performance and elevate our clients’ assets.

Whether it is renovating or reinventing, we help our clients through this challenging but critical time. It is essential to ensure each hotel is properly positioned in the marketplace from the onset by offering fresh products and current technology.

We specialize in conceiving, creating, implementing, and operating venues with a key focus on guest experience. We offer product and brand development and operating excellence for F&B concept and design, as well as spa and wellness integration.

We are constantly considering how our clients are engaging in their communities in a sustainable way. We conduct a full analysis of our clients’ sustainability efforts by examining how they support local heritage, contribute to nature conservation, and benefit local community members. Through the use of sustainable services and products, we help our clients create a cohesively sustainable environment in their hotels.

The first step in our process is to understand each client's specific needs and challenges by speaking with multiple stakeholders to gain a variety of perspectives.

Key Activities

• Thorough discussions with key stakeholders
• Engagement of team members
• Research

The second stage in our process is to take what we have learned about each client and develop a plan to enhance assets. During this phase, we determine what is the most important item needed to support assets and operations.

Key Activities

• Explore findings
• Develop a roadmap for application

The third stage in our process is to review the plan with key stakeholders. We want to make sure our strategies are aligned with clients' priorities and tailored to their distinct needs.

Key Activities

• Review and implement stakeholder feedback
• Conduct collaborative sessions
• Use research and on-the-ground observations to bolster plan

The fourth stage in our process is to implement the roadmap we created in collaboration with our clients. We make sure our clients see success, along with clearly delineated, realistic steps they can take to ensure optimal performance in the future.

Key Activities

• Ensure stakeholder satisfaction
• Work with the actionable plan and pragmatic steps

The final stage in our process is to analyze findings that emerge from our plan. This information plays a critical role when we are looking to enhance or create a new plan to improve operations in the future.

Key Activities

• Track data
• Create actionable reports
• Begin research for improvement